Snora Support

We're here to help. Email mitsi@uptrail.ai and a real person will get back to you.

Is my recording private?
Completely. Snora records and analyzes your sleep sounds entirely on your iPhone. Your audio is never uploaded — there's no account, and clips you save stay on your device. You can delete any recording, anytime.
Then what gets sent to the cloud?
Only an anonymous nightly summary — just numbers like your snore score, how many episodes, and how long you tracked. No audio, ever. We use that summary to write your warm morning "Replay." That's the only thing that leaves your phone.
What's free, and what's premium?
Recording, your Snore Score, last-night clips, the smart alarm and basic soundscapes are free forever — we never paywall your own data or audio. Premium adds long-term trends, your full clip history, remedy tracking and advanced soundscapes.
How do I cancel? Is there a trial?
Both plans include a 7-day free trial and there's no weekly plan. Cancel in one tap: iOS Settings → your name → Subscriptions → Snora → Cancel. To avoid a charge, cancel at least 24 hours before the trial ends.
It noticed "quiet gaps" in my breathing — what does that mean?
Snora can pick up brief quiet gaps in the sound of your breathing and surface them for your awareness. Snora is a wellness app, not a medical device, and it can't diagnose anything. If you notice this often or you're concerned, please talk to your doctor.