Email support@keenshift.ai and a real person will read it. We normally reply within 1–2 business days.
Open Nights, choose a night, then tap the play button beside a possible-snoring moment. Playback reads the recording saved on your iPhone. Nothing is fetched, and nothing leaves the phone.
Tap “Not snoring” beside a moment. Snora excludes it and recalculates that night immediately. Sensitivity in More applies only to future nights, and local calibration can be reset there.
Keep phone placement similar, leave the microphone uncovered, and plug the iPhone in overnight. The peak Snora shows is relative to your phone’s microphone — it is not a calibrated decibel measurement.
Press and hold an entry in Nights to delete that night, or choose More → Storage & data → Delete all Snora data. There is no server copy anywhere, so deleting on your iPhone is the whole job.
Everything happens on your iPhone. Recording, listening, scoring, playback, corrections, reminders and the purchase check all run on the device in your hand.
Your bedroom audio never leaves your phone — and neither does any number derived from it. That is not a policy we promise to keep; it is the only thing the app can do. These apps contain no networking code at all: no server of ours to call, no third-party service, no analytics or advertising SDK, no account to create, and no identifier to follow you with.
Premium features are unlocked by a single one-time in-app purchase, and there is nothing to cancel — a one-time purchase does not renew. Apple shows you the exact price before you buy, takes the payment, and tells the app on your device that you own it — the check runs locally and we never see your payment details or your Apple Account. Restore Purchases is in the app and works on your other Apple devices.
These apps are no longer offered on a recurring plan. If you bought a recurring plan for one of them earlier, your access is kept, and that older plan is managed by Apple in your Apple Account settings.
Snora is a wellness and self-awareness tool, not a medical device, and not medical advice. It does not diagnose, treat, cure or prevent any condition. Some snoring will be missed and some room sounds will be counted. If you are worried about your sleep or your breathing, talk to a qualified clinician.