CoughWise support

How can we help?

Email support@keenshift.ai and a real person will read it. We normally reply within 1–2 business days.

Playing an event

Open Nights, choose a night, then tap the play button beside a cough-like event. Playback reads the recording saved on your iPhone. It is not uploaded.

A recording stopped early

Keep the microphone uncovered, plug the iPhone in, and leave CoughWise listening in the background. The live heartbeat shows when it is recording, and CoughWise labels a recovered or interrupted capture as partial rather than pretending the night was complete.

Correcting a sound

Tap “Not a cough” beside an event. CoughWise excludes it and recalculates that night immediately. Sensitivity in More affects future nights only.

Managing local audio

Choose More → Audio retention to control how long audio stays on your iPhone, purge saved audio, or delete all local app data. There is no server copy anywhere.

Is any of this private?

Everything happens on your iPhone. Recording, listening, scoring, playback, corrections, reminders and the purchase check all run on the device in your hand.

Your bedroom audio never leaves your phone — and neither does any number derived from it. That is not a policy we promise to keep; it is the only thing the app can do. These apps contain no networking code at all: no server of ours to call, no third-party service, no analytics or advertising SDK, no account to create, and no identifier to follow you with.

What did I buy, and is there anything to cancel?

Premium features are unlocked by a single one-time in-app purchase, and there is nothing to cancel — a one-time purchase does not renew. Apple shows you the exact price before you buy, takes the payment, and tells the app on your device that you own it — the check runs locally and we never see your payment details or your Apple Account. Restore Purchases is in the app and works on your other Apple devices.

These apps are no longer offered on a recurring plan. If you bought a recurring plan for one of them earlier, your access is kept, and that older plan is managed by Apple in your Apple Account settings.

Get CoughWise

Get CoughWise on the App Store

CoughWise is a wellness and self-awareness tool, not a medical device, and not medical advice. It does not diagnose, treat, cure or prevent any condition and it is not a substitute for seeing someone. If a cough persists, is severe, or gets worse, see a doctor.